Billing & Fees

Our practice policy is that all patients will be charged a fee at each appointment unless qualifying for bulk-billing. Medicare cardholders will have their rebate returned from Medicare.

The following groups will remain bulk-billed: under 16 years, health care cardholders, pension cardholders, Commonwealth Seniors Healthcare cardholders, DVA Gold cardholders, ATSI.

Please see below our fees for general consultations. We have EFTPOS and cash facilities available.

General Consultations

FEE STRUCTURE

CONSULT FEE + MEDICARE REBATE = TOTAL FEE PAYABLE ON DAY

CONSULTATION LENGTH CONSULT FEE

+

MEDICARE REBATE = TOTAL FEE PAYABLE ON DAY
Standard (item 23) $39.88 $42.85 $82.73
Long (item 36) $53.95 $82.90 $136.85
Extended (item 44) $69.51 $122.15 $191.66

New Patients

All new patients will be charged privately for their first appointment regardless of bulk-billing eligibility as per practice policy.

Phone Consultations

FEE STRUCTURE

A private fee for all telephone consultations is effective from Tuesday 1st November 2022 onwards.

We have kept the fee as low as possible and patients will be required to pay for their consultation, in full, on the day of their appointment.  Your Medicare rebate will be processed during payment and will be back in your account within 24 hours.

How does this work?

All phone consultations must be booked online via HotDoc from Tuesday 1st November 2022 onwards.

Upon booking your appointment, HotDoc will request your card details and store via secure payment method Pin Payments (see https://pinpayments.com/privacy for Pin Payments privacy policy) so that this can be used for payment of your consultation fee after your appointment. There will be no charges made to your card until after your appointment is completed.

After your appointment, reception will charge your card using the stored card details and process your Medicare rebate (if eligible) immediately. Medicare will then rebate all eligible Medicare cardholders within 24 hours.

FEES

$82.73 payable on the day of consultation

($39.88 private fee + $42.85 Medicare rebate)

Cancellation & Non-Attendance Policy

Our Fail To Arrive (FTA) Policy states that after multiple FTA during a period of 12 months, we may charge additional fees before a patient is seen. We have been monitoring non-attendances over the past few months and unfortunately have noticed a gradual increase, hence we will be implementing our FTA Policy more stringently.

General consultations

Please understand that appointment times are limited. If you must cancel your appointment, we respectfully request 2 hours notice. Missed appointments, or appointments cancelled without 2 hours notice, will incur a fee of $35.

Psychology appointments

All psychology appointments with Dr Wendy Schaffer will incur a fee of $45 for late cancellation (less than 24 hours prior to appointment time) or non-attendance.

Deposits

Long appointments require a $50 deposit paid upon booking. You will be contacted by reception prior to your appointment. This deposit will be deducted from the total fee payable on the day.