Frequently Asked Questions

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Main Street Medical and Main Street Cosmetic & Skin run an appointment system for your convenience, but we do keep times aside to fit in issues requiring urgent attention. You can make an appointment by telephoning reception on 03 9739 3837 or logging onto HotDoc. Please inform our receptionists of any unusual time constraints or if you require a longer appointment.

We try to minimise waiting times, but delays are sometimes unavoidable – this is because some consultations take longer than expected and emergencies do arise. If you wish, you can phone the clinic prior to your consultation to check on waiting times. Appointments are made at 15 minute intervals and standard consultations run for 15 minutes. If you think you will require a longer consultation, please arrange this at the time you make your appointment.

In the event you need medical advice when the clinic is closed, call Nurse on Call 1300 60 60 24 for the cost of a local call from anywhere in Victoria for health advice 24 hours a day, 7 days a week.

REMEMBER – in an EMERGENCY always call ‘000’ to get an Ambulance OR go to the nearest Emergency Department at a Hospital.

We urge you to always cancel your appointment if you are unable to attend via the following options:

  • Call reception on 03 9739 3837 or 03 9739 3830
  • Appointments booked online via HotDoc can be cancelled via HotDoc
  • Cancel your appointment via your HotDoc confirmation message
  • Visit the practice in person

Unfortunately, each month we have many hours of wasted clinical time due to non-attendance. We understand that appointments can be overlooked at times, however missed appointments could have been offered to other patients who needed them.

Our Fail To Arrive (FTA) Policy states that after multiple FTA during a period of 12 months, we may charge additional fees before a patient is seen. We have been monitoring non-attendances over the past few months and unfortunately have noticed a gradual increase, hence we will be implementing our FTA Policy more stringently. Please see below our Non-Attendance and Cancellation Policy for further details.

Thank you for your cooperation and understanding.

Our Fail To Arrive (FTA) Policy states that after multiple FTA during a period of 12 months, we may charge additional fees before a patient is seen. We have been monitoring non-attendances over the past few months and unfortunately have noticed a gradual increase, hence we will be implementing our FTA Policy more stringently.

General consultations

Please understand that appointment times are limited. If you must cancel your appointment, we respectfully request 2 hours notice. Missed appointments, or appointments cancelled without 2 hours notice, will incur a fee of $35.

Psychology appointments

All psychology appointments with Dr Wendy Schaffer will incur a fee of $45 for late cancellation (less than 24 hours prior to appointment time) or non-attendance.

Long appointments require a $50 deposit paid upon booking. You will be contacted by reception prior to your appointment. This deposit will be deducted from the total fee payable on the day.

Your medical record is a confidential document and we value your privacy. It is the policy of this practice to maintain the security of personal health information at all times to ensure information is only available to authorised staff members. The practice complies with the Health Records Act (Victoria 2001), the Privacy Act (Commonwealth 1988) and the Health Services (Conciliation and Review) Act 1995.

This medical clinic has visiting medical students and or new doctors to the clinic on occasion. They will sit in on consultations for educational and training purposes. Patients will be advised when this occurs and be given the choice as to whether the student will be allowed to observe and/or have access to their health records.

If you require a copy of your medical records to be transferred to another clinic, the process is as follows:

  1. Patient (or guardian) to complete request for transfer of medical records form at new clinic
  2. Completed form faxed or posted to Main Street Medical or Main Street Cosmetic & Skin reception
  3. Request passed to patient’s regular doctor for approval of release
  4. Once release of records is approved, patient will be notified via post of any costs applicable (please see below)
  5. Once payment is received, records will be posted to new clinic

Please allow 5-10 business days for approval process.

If you require a copy of your medical records for personal use, the process is as follows:

  1. Patient (or guardian) to complete request for health information form
  2. Completed form handed to Main Street Medical reception
  3. Request passed to patient’s regular doctor for approval of release
  4. Once release of records is approved, patient will be notified via post of any costs applicable (please see below)
  5. Once payment is received, records will be released to patient

Please allow 5-10 business days for approval process.

Fees

Main Street Medical and Main Street Cosmetic & Skin are able to send requested medical records via post with tracking number on a disc or as a hardcopy. There is a fee of $15.00 applicable for medical records transfer.