Billing & Fees

We are a private billing clinic, and payment in full is required on the day of your appointment. We accept EFTPOS, credit card, and cash.

Please Note:

• We do not routinely bulk-bill.
• Each doctor operates independently and may set their own fees. These may differ slightly from the fee table shown below and at reception.
• If you hold a valid Medicare card, you’ll receive a rebate directly from Medicare after payment. Our team can help process this for you at reception.

Bulk-Billing

The following groups may be eligible for bulk-billing (no out-of-pocket cost) at the treating doctor’s discretion:

• Children under 16 years
• Health Care Card holders
• Pension Card holders
• Commonwealth Seniors Health Card holders
• DVA Gold Card holders
• Aboriginal and Torres Strait Islander patients

The table below outlines the typical fees for general consultations.

Please note: the “Total Fee” is what you pay on the day. Medicare will reimburse you the rebate portion.

FEE STRUCTURE

All new patients will be charged privately for their first appointment regardless of bulk-billing eligibility as per practice policy.

FEE STRUCTURE

A private fee for all telephone consultations is effective from Tuesday 1st November 2022 onwards.

We have kept the fee as low as possible and patients will be required to pay for their consultation, in full, on the day of their appointment.  Your Medicare rebate will be processed during payment and will be back in your account within 24 hours.

How does this work?

All phone consultations must be booked online via HotDoc from Tuesday 1st November 2022 onwards.

Upon booking your appointment, HotDoc will request your card details and store via secure payment method Pin Payments (see https://pinpayments.com/privacy for Pin Payments privacy policy) so that this can be used for payment of your consultation fee after your appointment. There will be no charges made to your card until after your appointment is completed.

After your appointment, reception will charge your card using the stored card details and process your Medicare rebate (if eligible) immediately. Medicare will then rebate all eligible Medicare cardholders within 24 hours.

FEES

$82.73 payable on the day of consultation

($39.88 private fee + $42.85 Medicare rebate)

Our Fail To Arrive (FTA) Policy states that after multiple FTA during a period of 12 months, we may charge additional fees before a patient is seen. We have been monitoring non-attendances over the past few months and unfortunately have noticed a gradual increase, hence we will be implementing our FTA Policy more stringently.

General consultations

Please understand that appointment times are limited. If you must cancel your appointment, we respectfully request 2 hours notice. Missed appointments, or appointments cancelled without 2 hours notice, will incur fees as per below:

Short appointments: $37

Long appointments: $52

Psychology appointments – Dr Wendy Schaffer

All psychology appointments with Dr Wendy Schaffer will incur a fee of $45 for late cancellation (less than 24 hours prior to appointment time) or non-attendance.

Physiotherapy appointments – Kay Lovus

Appointments cancelled with less than 24 hours’ notice or missed without notice will be charged the full session fee.

Speech Pathology appointments – Sara Donoghue

Skin check appointments require a $50 deposit paid upon booking. You will be contacted by reception prior to your appointment. This deposit will be deducted from the total fee payable on the day.